Corporate Office - Burbank, CA.
Address: 3216 W. Valhalla Dr., Burbank, CA 91505
Phone: (818) 846-8805
Hours: Monday - Friday 8:00 am - 5:00 pm
Arizona Office - Phoenix, AZ.
Address: 4865 S. 36th St. Phoenix, AZ 85040
Phone: (818) 846-8805
Hours: Monday - Friday 8:00 am - 5:00 pm
Soccer Specialty/ Sporting Goods - Newhall, CA.
Address: 24331 Main Street Newhall, CA 91321
Phone: (661) 253-1800
Hours: Monday - Friday 8:00 am - 7:00 pm Saturday 8:00 pm - 4:00 pm
Order Status and Tracking
You can track any order placed with us, regardless of whether you placed the order online, by phone, by fax, or by mail. As long as you have the order number, you can track the status of your order from our dock to your door!
Update or Cancel an Order
To make changes or cancel an order please contact our Customer Care department ASAP. Please note that depending on how far the order has progressed we may not be able to complete your request but will be happy to discuss your options.
Return Policy
LOSS OR DAMAGE IN TRANSIT: BUDDY’S will not be financially responsible for BUDDY’S goods lost or damaged in transit Customer will be responsible for checking its shipment upon delivery for total carton count and condition. Any shortage in total carton counts or evidence of damage to BUDDY’s goods must be noted on the carrier’s delivery receipt and reported to the carrier’s local office. All claims must be filed with the carrier within one (1) month from the date of loss or damage or by the deadline identified by the carrier to file such a grievance, whichever is earlier.SHORTAGES IN UNOPENED CARTONS: All shortages must be reported to BUDDY’S Customer Service Department within ten (10) business days from the date the merchandise is received. Customer will be required to furnish BUDDY’S with an invoice or shipping order number and an itemization of all shortages/overages by produce code, size, and quantity. Incomplete claims and claims filed more than ten (10) business days after the date on which the merchandise was received, will not be accepted. Customer will be required to furnish Customer’s claim number, if any, when reporting a claim.
RETURN TO STOCK POLICIES: BUDDY’S shipping order or invoice number is required for return to stock claims. Return to stock requests for a BUDDY’S shipping error must be received within ten (10) business days of the date the merchandise was received. Merchandise must be returned in the same salable condition as received. A fifteen percent (15%) restocking charge will be levied unless the return is due to a BUDDY’S error.
Invoices and Billing
All sales are subject to the terms and conditions printed on Buddy’s All Stars, Inc. invoices. Buddy’s All Stars, Inc. reserves the right to alter the stated terms and conditions at any time.
TERMS OF SALE: Payment for all BUDDY’S goods sold on open account will be due and payable pursuant to the terms and conditions stated on BUDDY’S invoice. The terms and conditions contained in any BUDDY’S invoice, in Customer’s account application, in any BUDDY’s sales order, in any BUDDY’s order confirmation and in any BUDDY’S discrepancy letter take precedence over any terms and conditions set forth in Customer’s purchase order or other similar document and to the extent the terms in any BUDDY’S invoice conflict with the terms of any other BUDDY’S document, BUDDY’S invoice terms will control.
Payment is to be made prior to the invoice due date despite any order discrepancies, should any exist. Payment is to be made on time despite filing a claim of shortage, overage, incorrect order, or other discrepancies. At the time the dispute is settled, BUDDY’S may choose to extend a credit to the customer’s account or issue a new invoice. It is at the sole discretion of BUDDY’S. Any sums not paid within the net terms are subject to a finance charge of ONE AND ONE-HALF PERCENT (1.5%) PER MONTH or the maximum rate permitted by law, whichever is lower. No discount will be allowed to any customer having an overdue balance.
PRICES: Orders will be invoiced at the prices prevailing at the time of order entry. The amount reflected in any BUDDY’S invoice will be deemed accepted and conclusively binding upon Customer as an account stated, unless Customer notifies BUDDY’S in writing within thirty - (30) - days after the date such invoice is issued. A 3% credit card transaction fee will be applied for each transaction processed.
Custom Orders/ Drop Ship Items
Custom orders require a customer signed order specification confirmation before any custom order is processed. If you decide to change a custom order after it has been placed, please call us immediately. We will contact the manufacturing facility to determine if the order has already been processed or if the change can be made. If the order has been processed, we will not be able to change it and you will be responsible for paying for the order. If a change can be made, there may be a delay in delivery and/or an additional charge. Please be certain of your ordering needs prior to submission. We may require that you prepay for custom orders.
Certain products can ship from various locations or directly from the manufacturer. The item will ship from one of these locations and may require a longer lead-time. You will be provided with an expected delivery date when your order is placed with the Sales Rep.